Refund, Return & Exchange Policy

At ToyBaazar.com, we value your trust and want every shopping experience to be smooth, safe, and enjoyable. If you receive a damaged, defective, incorrect, or incomplete order, our return and exchange policy is here to help.

1. Return & Exchange Eligibility

We offer a 24-hour Return & Exchange Policy for eligible orders.

If there is an issue with your order, please contact us via WhatsApp within 24 hours of receiving your parcel. Requests reported after this period may not be eligible for a return or exchange.

Returns and exchanges are subject to verification and approval by our team.

2. How to Report an Issue

To help us resolve your concern quickly, please contact us on WhatsApp at +92 324 8798374 and provide the following information:

• Your order number
• Your full name
• A brief description of the issue
• Clear photos or videos showing the damaged, defective, incorrect, or incomplete item

Our team will review your request and guide you through the next steps.

3. Return & Exchange Conditions

For an approved return or exchange, the following conditions apply:

• The product must be returned with its original packaging, accessories, and manuals, where applicable.
• The item must not show signs of misuse, mishandling, or damage caused after delivery.
• The reported issue must be verified by our team before approval.
• Customers should wait for our confirmation and return instructions before sending any item back.

4. Refund Policy

If your refund request is approved, we will notify you after receiving and inspecting the returned product.

Approved refunds will be processed within 7 working days through an appropriate payment method, which may include:

• Bank transfer
• JazzCash
• Easypaisa, where applicable
• Another mutually agreed payment method

The time it takes for the refunded amount to appear in your account may depend on your payment provider.

5. Sale & Discounted Items

Products purchased during sales, clearance events, promotional offers, or at discounted prices are generally not eligible for refunds.

However, if a discounted product arrives damaged, defective, or different from the item ordered, please contact us within 24 hours of delivery so we can review your request under our return and exchange policy.

6. Important Notes

• Please inspect your parcel and product as soon as possible after delivery.
• Return or exchange requests must be submitted within the specified reporting period.
• Refunds and exchanges are subject to product inspection and approval.
• We recommend keeping your order details and unboxing video until you have confirmed that your order is complete and in good condition.